At DTS, we have been using a custom built CRM we call "Direct" for a year or two, but we have today released a range of updates that give our clients the ability to log in and see a range of detail relating to their account(s).
This post is intended to provide an introduction to the new Direct customer portal, and in doing so it will give a breakdown of features included in the first release.
While all clients will have access immediately, clients with voice services may not see their Verse IP telephony services incorporated immediately as this new user portal is linked to our new voice soft switch which clients are being steadily migrated over to in batches over the coming weeks.
We built this portal with the initial aim of improving access to call records, voice fixed services detail and hosted PABX configuration information for our Verse IP Telephony clients. However, while working on the importation of voice related information, we realised we could fairly easily extend the first release of the portal to contain information that all users, even those without Verse, would find useful.